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News and Press Releases

Check here for the latest news and press releases regarding our hotel properties and projects in development. For media inquiries, please contact Hollander Investments.

10/26/17
Kate Roosendaal

11/29/18
David Owen

5/15/18
Kylie Hamlin

5/17/18
Kanoe Thomas

6/18/18
Kylie Hilt

11/4/18
Sven Larson

1/31/19
Joel Janoe

3/4/19
Guy Bourn

Dennis Fisher

BEST WESTERN PREMIER® #1 IN GUEST SATISFACTION AMONG UPSCALE HOTEL CHAINS

Best Western® Hotels & Resorts Leads Upscale Segment in J.D. Power 2019 North America Hotel Guest Satisfaction Study

PHOENIX, Arizona (July 24, 2019)Best Western Hotels & Resorts (BWHR) celebrates its continued dedication to guest satisfaction, announcing today that Best Western Premier has been named #1 in the upscale segment in the J.D. Power 2019 North America Hotel Guest Satisfaction Study.

“We are honored to be recognized for guest satisfaction by J.D. Power, and I am particularly proud that Best Western Premier is the highest ranked in the upscale segment,” said David Kong, President and Chief Executive Officer for Best Western Hotels & Resorts. “Through our journey of transformation we have placed significant importance on the guest experience, and I am pleased to see this commitment reflected in our brands. As we have expanded our portfolio to offer options from economy to luxury, we will continue to make customer care a top priority.”

Best Western Premier is one of BWHR’s most exclusive offerings, which brings a notably refined and elegant travel experience to today’s discerning travelers. The upscale brand was introduced in North America in 2011 as part of the company’s descriptor program after 8 years of success in Europe and Asia. Today, Best Western Premier hotels are setting a higher standard for travelers with stylish designs, attention to detail and personalized service.

“Best Western Premier truly exemplifies what today’s Best Western has to offer travelers and developers,” said Ron Pohl, Senior Vice President and Chief Operations Officer of Best Western Hotels & Resorts. “Beyond the exceptional offerings and remarkable growth, it is the commitment of our hotel owners who are driving the success of Best Western Premier as an industry leading brand.”

The brand has experienced tremendous growth boasting 126 active properties globally and an additional 53 in the global pipeline. The North American footprint continues to grow significantly with 41 active and 34 pipeline hotels in the region. Located in highly desirable travel destinations, Best Western Premier hotels can be found in cities such as New York, NY; Paris, France; Miami, FL; Barcelona, Spain; Calgary, Alberta; Rio De Janeiro, Brazil; Bangkok, Thailand and at the Grand Canyon, AZ. With the number of hotels set to double in the next few years, the brand shows no signs of slowing down and continues to deliver exceptional guest service.

Best Western Premier is an example of BWHR’s commitment to listening to guest feedback and using it to steer and implement change across each of its brands. In doing so, BWHR has driven improvements across all properties in areas like cleanliness of rooms, a caring staff attitude and working order of room amenities. BWHR continues to celebrate the valued guests who have been with the brand throughout its evolution, and will continue solidifying its position as a go-to travel solution for guests across all segments.

For more information on Best Western Hotels & Resorts, please visit BestWestern.com.

About Best Western® Hotels & Resorts:

Best Western Hotels & Resorts headquartered in Phoenix, Arizona, is a privately held hotel brand with a global network of approximately 4,500 hotels in nearly 100 countries and territories worldwide‡. Best Western offers 16 hotel brands to suit the needs of developers and guests in every market. Best Western branded hotels include Best Western®, Best Western Plus®, Best Western Premier®, Executive Residency by Best Western®, Vib®, GLo®, Aiden®, Sadie®, BW Premier Collection®, and BW Signature Collection®. Through recent acquisition, Best Western now also offers WorldHotels® Luxury, WorldHotels Elite and WorldHotels Distinctive brands. Completing its portfolio, Best Western offers SureStay®, SureStay Plus®, and SureStay Collection® franchises,**. Now celebrating more than 70 years of hospitality, Best Western provides its hoteliers with global operational, sales and marketing support, and award-winning online and mobile booking capabilities. Best Western continues to set industry records regarding awards and accolades, including 66 percent of the brand’s North American hotels earning a TripAdvisor® Certificate of Excellence award in 2018, Business Travel News® ranking Best Western Plus and Best Western number one in upper-midscale and midscale hotel brands respectively for two consecutive years, and Fast Company honoring Best Western Hotels & Resorts with a spot in the Top 10 Most Innovative Companies in the Augmented Reality/Virtual Reality category. Best Western has also won 10 consecutive AAA®/CAA® Lodging Partner of the Year awards, recognizing the brand’s commitment to providing exceptional service and great value to AAA/CAA’s nearly 60 million members in the U.S. and Canada. Best Western-branded hotels were top ranked in breakfast (food and beverage category) in the J.D. Power 2018 North America Hotel Guest Satisfaction Index Study – ranking first for midscale; and second for upper midscale. Nearly 40 million travelers are members of the brand’s award- winning loyalty program Best Western Rewards®, one of the few programs in which members earn points that never expire and can be redeemed at any Best Western-branded hotel worldwide. Best Western’s partnerships with AAA/CAA and Google® Street View provide travelers with exciting ways to interact with the brand. Through its partnership with Google Street View, Best Western is the first major company of its size and scale to launch a virtual reality experience for customers, setting a new industry standard and reinventing how guests view hotels.

* Numbers are approximate, may fluctuate, and include hotels currently in the development pipeline.

**All Best Western, WorldHotels and SureStay branded hotels are independently owned and operated.

About J.D. Power

J.D. Power is a global leader in consumer insights, advisory services and data and analytics. These capabilities enable J.D. Power to help its clients drive customer satisfaction, growth and profitability. Established in 1968, J.D. Power has offices serving North America, South America, Asia Pacific and Europe.

# # #

Media Contact

Katie Ray
PR Manager
602.957.5526
Katie.Ray@BestWestern.com
Samantha Jacobs/Lindsey Wiegmann
Hemsworth Communications
954.716.7614
BestWesternPR@HemsworthCommunications.com

HOLIDAY INN EXPRESS® – PUYALLUP BEGINS EXTENSIVE RENOVATION

Puyallup, Washington, September 03, 2019: Hollander Hospitality announces that the 96-room Holiday Inn Express®– Puyallup will begin an extensive renovation September 30, 2019.

InterContinental Hotels Group (IHG), one of the world’s leading hotel companies, is the parent company of the Holiday Inn Express® brand. Hollander Hospitality, the hotel’s ownership and management company, will be investing in the following renovations to the four-story property, creating a new-build look and feel:

  • Enhancements will be made to all of the public space, including the lobby, front desk, marketplace, Great Room, hallways, and guest rooms.
  • Transformation of the hotel exterior, updating the existing facade to a more welcoming design with modern profile.
  • All guest rooms will feature a new design and great guest amenities.

Alissa DeLong, General Manager, said: “We look forward to offering our guests an enhanced stay experience while we continue to offer exceptional levels of customer service.”

The Holiday Inn Express® – Puyallup hotel will feature the brand’s newest design solution which was created to meet the evolving needs of the brand’s target guest. The design features an appealing combination of fresh, energetic and engaging elements, creating a distinctive style that is evident at every touch point of the Holiday Inn Express® brand experience.

Features of the new design include:

  • A modernized, open, front desk area that delivers a familiar and expedited check in and out experience.
  • Flexible seating in the Great Room, including community tables with built-in charging where guests can collaborate with colleagues or relax with friends and family.
  • Refreshingly streamlined guestrooms that provide comforts and features that allow guests to be productive during their stay and have a great night's sleep, including a built-in niche which houses the under-counter refrigerator, microwave, coffee maker, and extra supplies in one central location that’s away from the guest bed to reduce noise and enhance quality of sleep, multiple points of power conveniently located throughout the room, and functional storage allowing guests to live out of their suitcase or unpack into a variety of storage options.

The complimentary Express Start® Breakfast offers a full range of breakfast items including a variety of healthy options: Chobani® yogurt, whole wheat English muffins, Kellogg’s® breakfast cereals, Quaker® oatmeal flavors in cups, fruit, and a toppings bar for yogurt and cereal. Additionally, the Express Start® Breakfast offers pancakes from the brand's one-touch pancake machine, a rotation of egg and meat selections, biscuits, the brand's proprietary cinnamon rolls, and Smart Roast® 100% Arabica coffee.

The Holiday Inn Express® – Puyallup, located at 812 S. Hill Park Dr., Puyallup, WA, is within walking distance of South Hill Mall and just 2 miles from the Washington State Fairgrounds. The hotel offers business conveniences such as IHG® Connect, which provides a seamless Internet experience, is available for all guests, and an easy access business center. Other amenities include a fitness center, year-round indoor heated pool & whirlpool spa, Keurig® brewers, microwaves, and refrigerators in every room.

The hotel will be closed to the public during the renovation from September 30, 2019, through approximately April 15, 2020. During the closure, Hollander Hospitality will temporarily transfer the Holiday Inn Express® – Puyallup team members to other positions within the Hollander Hospitality portfolio. No layoffs are anticipated during the closure.

The Holiday Inn Express® brand is part of IHG’s diverse family of brands in nearly 100 countries and territories. The scale and diversity of the IHG family of brands means that its hotels can meet guests’ needs whatever the occasion – whether an overnight getaway, a business trip, a family celebration or a once-in-a-lifetime experience. The Holiday Inn Express® brand participates in IHG® Rewards Club.

CONTACT

Alissa DeLong, General Manager
Holiday Inn Express® – Puyallup
adelong@hiepuyallup.com
(253) 848-4900

Hollander Hospitality Continues Its Sustainable Energy Efforts in Its Newest Hotel, Delta Hotels by Marriott Seattle Everett

ST. AUGUSTINE, FLORIDA.- August 16, 2018 - Premier hotel development and management company, Hollander Hospitality, has completed an $18 million-dollar renovation of the former Holiday Inn Downtown Everett and announced the official grand opening of the 232-room Delta Hotels by Marriott Seattle Everett, in Everett, Washington. The former Holiday Inn was the most recent acquisition for Bellingham, Washington-based Hollander Hospitality, a local, privately-owned Northwest company, committed to investing in the region.

This is Delta's first branded hotel in the Pacific Northwest and signals the continued global expansion of the brand since its endorsement into the Marriott signature portfolio. This latest project by Hollander Hospitality is another example of their commitment to implementing sustainable technologies that conserve energy, reduce the carbon footprint and offer the best possible guest experience.

As part of Hollander Hospitality's green initiatives, they have once again invested in NuTek International's Ozone Laundry Support Systems™ (OLSS) for their Delta Hotel's On-Premises Laundry.

Loren Terpstra, Hollander's Director of Operations stated "NuTek has provided us with their cutting-edge Ozone Laundry Support Systems and we have seen amazing results in both the cleanliness of our linen/terry and significant energy savings. Currently we have their OLSS installed in all of our laundry operations…"

NuTek's UL Recognized ozone technology saves on water, sewer, gas, electric and laundry chemicals for each load of light to medium soiled linens processed. It has been specifically tested and proven to extend linen life by 23%. It has also been specifically tested and proven to kill 99.99% of all bacteria and viruses. Rinsing all linens in ozonated cold water assures superior sanitation, from guest room sheets and towels to housekeeping rags and mops.

Jay Montanus, CEO of Sustainable Solutions, LLC, dba NuTek International, stated "We've enjoyed supporting Hollander's commitment to sustainability and improving their laundry operations since 2013. They identified immediate evidence of energy savings and improved laundry results and since then NuTek has been invited to provide our OLSS in every renovation or new development Hollander has brought to the market."

To learn more about Hollander Hospitality visit their website at http://www.hollanderhospitality.com

To learn more about NuTek International's Ozone Laundry Support Systems™ visit our website at www.ozone-laundry.com

To learn more about Delta Hotels by Marriott Seattle Everett, visit their website at Marriott.com/SEAVT

About Sustainable Solutions LLC dba NuTek International

Sustainable Solutions LLC, dba NuTek International, has been helping customers save energy and reduce operating costs for more than 20 years. This dedication has resulted in a cleaner, safer, more efficient On-Premises Laundry environment and has earned NuTek the distinction of being the industry leader in ozone and cold water washing. NuTek's Ozone Laundry Support Systems™ (OLSS) is the only ozone laundry equipment to have earned UL Approval specifically for use with commercial washers, meeting safety standards in both the US and Canada. The technology supports customers' objectives to assure their guests, owners and investors that they have implemented sustainable, measurable initiatives. As a WBENC Certified Woman-Owned Business, NuTek is proud to be a US manufacturer, with its factory in St. Augustine, Florida, distributing energy saving products around the globe.

About Hollander Hospitality

Bellingham, WA based Hollander Hospitality is proud to be a local privately-owned Northwest company, offering some of the finest hotel accommodations. As leaders in the hospitality industry, operating multiple award-winning hotels, the company has relationships with some of the world's most recognized brands, including Courtyard by Marriott, Crowne Plaza Hotels & Resorts, Fairfield Inn & Suites by Marriott, Holiday Inn Express & Suites, and Best Western Premier. As the company continues to expand our portfolio, it remains committed to the Hollander heritage of offering the best customer service, quality, and experience possible.

Media Contact:

Andi Foord

VP, Sales & Marketing

Sustainable Solutions LLC Dba NuTek International

T: 904-930-7920

E: afoord@ozone-laundry.com

W: http://www.ozone-laundry.com

Delta Hotels by Marriott Expands Global Presence with Everett, Washington Opening

Everett, Washington – June 20, 2018 - Delta Hotels announced today the official grand opening of the 232-room Delta Hotels by Marriott Seattle Everett located in Everett, Washington. After an $18 million extensive transformation of the former Holiday Inn Downtown Everett, the hotel features a clean aesthetic and a modern take on comfort, that echoes the best elements of the Pacific Northwest in its progressive style and design. This is Delta’s first branded hotel in the Pacific Northwest and signals the continued global expansion of the brand since its endorsement into the Marriott signature portfolio. Delta Hotels by Marriott Seattle Everett is operated by Hollander Hospitality.

“We are delighted to welcome this new hotel into the Delta Hotels family,” said Gregory Durrer, Global Brand Leader Delta Hotels by Marriott. “We know our guests are seasoned travelers looking for a seamless experience, and that is why we are laser focused on maximizing those key travel essentials that guests need throughout their stay. The brand’s streamlined service, and attention to detail make our hotels exactly where guests want to be for business trips, weekend getaways, and everything in between. We are confident that the Delta Hotels by Marriott Seattle Everett will help make our guests’ journey smooth, more productive and enjoyable.””

A great complement to the Marriott International portfolio, the Delta Hotels by Marriott brand is rooted in simplicity and focused on perfecting the small details that make a huge difference during travel. Thoughtful design, complimentary water and efficient service are just a few of these elements that guests can come to expect at a Delta Hotels by Marriott. The brand’s recent and rapid global expansion across North America and Asia Pacific signal Marriott’s plans to continue to spread Delta Hotel’s hospitality throughout the world.

Delta Hotels by Marriott Seattle Everett is located north of Seattle in the hub of downtown Everett, within walking distance to Angel of the Winds Arena (formerly Xfinity Arena), the Sounder train, and local dining and shopping. Just off of I-5 near Everett Naval Base, Everett Marina, Boeing, and Paine Field, the hotel offers easy access to whale-watching, hot air balloons, Boeings Future of Flight tour, and is a short drive to Seattle’s Pike Place Market, Museum of Pop Culture, and nearby wineries.

Focusing on truly meaningful elements that provide its guests with a memorable and frictionless journey, Delta Hotels delivers a fresh new lodging alternative in the Everett area. The hotel features 232 guestrooms and suites, including 9 one-bedroom King Suites with kitchenettes; 3 custom-designed Hospitality Suites with outdoor patios, kitchenettes, and flexible furniture arrangements; and an Executive Floor with upgraded amenities.

Two dining options are available at the hotel: VENTURE Kitchen & Bar, offering a fusion of Pacific Northwest and French-inspired coastal cuisine, local craft beer and specialty cocktails, open for breakfast and dinner; and the Grab ‘N Go Cafe featuring Starbucks® coffee and serving a selection of hot and cold breakfast choices for those on the go. The flexible hotel design includes just under 14,000 square feet of event space, with 11 meeting rooms, 17 total breakouts, and 7,000 square foot ballroom accommodating up to 800 guests. Other hotel amenities include a 24/7 fitness center with state-of-the-art cardio equipment with touch screen technology and free weights, a complimentary high-tech guest library with plush seating, media center, a modern boardroom table with chairs and room to work or meet, a year-round indoor heated pool and whirlpool spa, 24-hour business center, and free overnight and hotel event parking. Guests always enjoy complimentary high-speed Wi-Fi.

“The Delta Hotels by Marriott Seattle Everett offers the best of what guests need, from state-of-the-art technology to intuitive design to meet the needs of modern business and leisure travelers,” said Greg Willie, General Manager.

Delta Hotels is a member of the award-winning Marriott Rewards loyalty program. Guests can gain exclusive access to even more digital features through the Marriott Mobile app when they book direct, including mobile check-in and checkout, keyless entry and Mobile Requests to make their travel experience seamless. Marriott Rewards members will also earn points for their stay at Delta Hotels and can redeem for hotel stays across the Marriott Rewards portfolio of brands. As we transition to become a Delta Hotel, travelers will still experience all Marriott has to offer, including Marriott Rewards Points.

To learn more about Delta Hotels, please visit www.deltahotels.com

About Delta Hotels by Marriott

One of North America’s leading four-star brands, Delta Hotels, with more than 35 locations in gateway cities across the US and Canada, was acquired by Marriott International in 2015. Delta’s distinct style of simple made perfect provides guests with exactly what they need for a seamless travel experience. The brand’s invitingly familiar rooms, free Wi-Fi and convenient dining options, offer travelers a comfortable and stylish place to stay. Delta Hotels and Resorts is proud to participate in the industry’s award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations visit www.marriott.com. Stay connected to Delta Hotels on Facebook, DeltaHotelsLtd on Twitter and deltahotels on Instagram.

About Hollander Hospitality

Bellingham, WA based Hollander Hospitality is proud to be local privately-owned Northwest companies, offering some of the finest hotel accommodations. As leaders in the hospitality industry, operating multiple award-winning hotels, the company has relationships with some of the world’s most recognized brands, including Courtyard by Marriott, Crowne Plaza Hotels & Resorts, Fairfield Inn & Suites by Marriott, Holiday Inn Express & Suites, and Best Western Premier. As the company continues to expand our portfolio, it remains committed to the Hollander heritage of offering the best customer service, quality, and experience possible.

Press Release-Delta Hotels by Marriott Seattle Everett

FOR IMMEDIATE RELEASE

CONTACT

Greg Willie, General Manager
Delta Hotels by Marriott Seattle Everett
greg.willie@marriott.com

DELTA HOTELS BY MARRIOTT TO OPEN IN SEATTLE EVERETT SUMMER 2018

Everett, WA – April 28, 2018 – Hollander Hospitality announced today its extensive transformation of the Holiday Inn Downtown Everett and its plan to rebrand as one of Marriott International’s newest full service brands, Delta Hotels by Marriott. A licensing agreement was recently signed with Marriott International with an opening date expected in summer 2018. This will be Delta Hotels’ first branded hotel in the Seattle area and signals the continued global expansion of the brand since its endorsement into the Marriott signature portfolio.
 
The multi-million dollar renovation will encompass the entire hotel, featuring redesigned guestrooms, extended stay suites, newly remodeled event space with state-of-the-art technology, intuitive redesigned public space, a new modern restaurant & bar concept, and an update to the exterior. The Delta Hotels by Marriott Seattle Everett will re-open with 232 guestrooms, approximately 13,500 sq ft of total meeting space, with a 7,000 sq ft grand ballroom, also featuring an indoor swimming pool, fitness center, and business center.

The Delta Hotels by Marriott Seattle Everett will continue to be managed by Hollander Hospitality.

About Hollander Hospitality

Bellingham, WA based Hollander Hospitality and its parent operating entity Hollander Investments, Inc., are proud to be local privately owned Northwest companies, offering some of the finest hotel accommodations. As leaders in the hospitality industry, operating multiple award-winning hotels, the company has relationships with some of the world’s most recognized brands, including Courtyard by Marriott, Crowne Plaza Hotels & Resorts, Fairfield Inn & Suites by Marriott, Holiday Inn Express & Suites, and Best Western Premier.  As we continue to expand our portfolio and remain committed to the Hollander heritage of offering the best customer service, quality and experience possible.

About Delta Hotels and Resorts

One of North America’s leading four-star brands, Delta Hotels, with more than 35 locations in gateway cities across the US and Canada, was acquired by Marriott International in 2015. Delta’s distinct style of simple made perfect provides guests with exactly what they need for a seamless travel experience. The brand’s invitingly familiar rooms, free Wi-Fi and convenient dining options, offer travelers a comfortable and stylish place to stay. Delta Hotels and Resorts is proud to participate in the industry’s award-winning loyalty program, Marriott Rewards® which includes The Ritz-Carlton Rewards®. Members can now link accounts with Starwood Preferred Guest® at members.marriott.com for instant elite status matching and unlimited points transfer. For more information or reservations visit www.marriott.com. Stay connected to Delta Hotels on Facebook, DeltaHotelsLtd on Twitter and deltahotels on Instagram.


Delta Hotels by Marriott Seattle Everett
3105 Pine Street | Everett, WA 98201
tel 425.339.2000
Marriott.com/SEAVT

 

Brady Bomber

8/7/2017
Please join us in congratulating Brady Bomber on his new role with Hollander Hospitality! Brady has accepted the position of Corporate Accounting Manager for our corporate office in Bellingham, WA.
Brady spent his first four years after graduating college as a Senior Tax Accountant at VSH CPA's in Bellingham, WA. He chose Hollander out of respect for the company leadership as well as his interest in the hospitality industry. He is looking forward to the opportunity to bring his skills to our company and to work with great people!
Outside of work Brady coaches varsity girls' basketball at Lynden Christian High School in Lynden, WA. He has been Head Coach since 2014, and has led his team to state each year.
We are thrilled to welcome Brady to our team! We are excited for his knowledge and upbeat personality to become a resource for not only our corporate office, but for our company as a whole! 

Hollander Welcomes New Lead Chief Engineer

3/26/2017

Please help us congratulate Wayne Ruedinger on his new role as Lead Chief Engineer!

Wayne started his journey with Hollander Hospitality in 1994 as part of the conference & maintenance teams at the Best Western Park Plaza. In 1998 Wayne transitioned to projects with Guy Bourn, Hotel Facilities Manager, to finish the Holiday Inn Express Puyallup. Once HIE was finished, Wayne accepted the role of Conference Manager at Best Western until 2001, when he took a break due to military deployments. In 2011, Wayne came back on to our team to help improve the conference department at the Best Western and to help Guy on our Fairfield Inn & Suites Puyallup project. Once this project finished, Wayne filled in as temporary Chief Engineer at Fairfield until his promotion to Corporate Project Manager. Wayne managed the remodel of our Courtyard Tacoma Downtown, and helped finish the remodel of our Crowne Plaza Seattle Airport, where he then became Chief Engineer.

Wayne’s new role will allow him to continue his passion for quality maintenance while also expanding his opportunities to help with training and organizing processes and procedures for all of our Hollander Properties. His passion for quality and his ability to train and mentor his staff have proved to be an asset to not only the Crowne Plaza but also Hollander Hospitality as a whole.

Wayne spent 29 years in the Air Force as an Avionic Technician on the C17 Aircraft. He has traveled all over the world on several deployments. Wayne enjoys traveling, especially to the Philippines where he and his wife built a house and his family resides.
Wayne is the perfect example of Hollander’s passion to promote from within. We are thankful for Wayne’s loyalty and tenure with our company, and wish him the best in his new role!

Wayne can be reached at engineering@cpseattleairport.com
 

Courtyard by Marriott Tacoma Downtown Welcomes a New General Manager

3/26/2017

Please help us congratulate Danielle Cavoto on her new role as General Manager of our Courtyard by Marriott Tacoma Downtown!

Danielle has been with Hollander Hospitality for almost 13 years, most recently as the Assistant General Manager at Crowne Plaza Seattle Airport. Danielle has excelled in this role since March of 2014. Prior to holding the AGM position, Danielle served as the Director of Rooms at Holiday Inn Seattle Airport, Front Office manager and Interim GM at the Holiday Inn Express Puyallup. We are excited for this next step in her career and look forward to her continued success!

Danielle can be reached at danielle.cavoto@marriott.com
 

Courtyard Sales Manager Working for a Cause

3/23/2017

On March 23, 2017, Jessica Odd, Sales Manager at Courtyard Tacoma, helped Quota International of Tacoma create over 300 Easter bags for local nursing homes, and over 30 Easter baskets for local kids at the Toy Rescue Mission. The Toy Rescue Mission takes gently used or broken toys and readies them for a new home with needy families or shelters. TRM focusses on birthdays, Easter and Christmas as special times to help those who might not be able to give gifts otherwise.

Jessica has been a member of Quota for the last 3 years. She joined out of a personal passion to help others along with her desire to find potential business for the hotel. Quota International is a non-profit organization empowering women, children, the deaf, hard-of-hearing, and speech-impaired in local communities.

Best Western Premier Plaza Earns Housekeeping Excellence Award

2/22/2017

Best Western Premier Plaza recently received their Quality Assurance inspection from L.R.A. and once again scored in the top outstanding category. This is the second inspection in a row that we have achieved these results. This score places us in the top 5% for Q.A. scores in the brand. Thank you to our entire team for their hard work and dedication in making this possible. 

Delta Hotels by Marriott Seattle Everett Welcomes New General Manager

3/12/2017

Please join us in congratulating Greg Willie on his new role with Hollander Hospitality. Greg has accepted the position as General Manager of our new Delta by Marriott Seattle Everett.

Greg has more than 25 years of experience in the Hospitality industry primarily with the Marriott brand. Most recently Greg held the General Manager position at our Courtyard by Marriott Tacoma Downtown.

Before joining Hollander Hospitality in April 2016, Greg held positions as the General Manager at Provo Courtyard, Provo Residence Inn, Provo Holiday Inn Select, and Salt Lake Marriott University Park. He also spent three years working as the Director of Room Operations at the Columbia River Doubletree Hotel. Prior to this he was with Marriott International for eight years in various Director Roles in the South, East and West regions.

We are thrilled to have Greg on board and are thankful for his leadership of our Everett team!

Greg can be reached at greg.willie@marriott.com

Crowne Plaza Portland Welcomes New Director of Sales

3/12/2017

We would like to congratulate Joel Root on his new role as Director of Sales at our Crowne Plaza Portland Downtown. Joel Started with Hollander as a Sales manager in 2012. He remained in this position until 2014 when he returned to school in Canada for two years. He then came back onto the team as Senior Sales Manager in August of 2016. Joel has been a great asset to our Portland team, and we are excited to see his continued success in his new role.

Joel can be reached at jroot@cpportland.com

Courtyard Tacoma Makes KIRO7 News

2/27/2017

Courtyard Tacoma Downtown was featured in a recent newscast about Tacoma being listed among the “Twelve Top Convention Cities in the USA for 2017,” a ranking compiled by MeetingSource.com. In the “small conventions” category, Tacoma made the list of Top 4 Cities nation-wide.

A total of 176 convention cities were scored and ranked for five primary selection factors: Affordability, Ease of Access, Safety, Walkability and Promotional Appeal. Director of Sales Carol Pica was interviewed about Tacoma’s convention and hotel business in this segment that aired on KIRO7 TV on February 27, 2017.

To watch the segment, go to: http://www.kiro7.com/video?videoId=498128831&videoVersion=1.0#play-video

Courtyard by Marriott Welcomes New Chief Engineer

2/12/2017

We are excited to have and to welcome our new Chief Engineer to the Courtyard by Marriott Tacoma Downtown. Kurt started his career with Hollander at the Sea-Tac Crowne Plaza, prior to us convincing him to move further south! He has done a great job in his short time at the Courtyard and we really enjoy his excellent organizational skills. We have the cleanest and most organized maintenance shop in the land. Welcome Kurt, to the Marriott culture. 

Holiday Inn Express Earns IHG Torchbearer Award

10/6/2016

Congratulations to the Holiday Inn Express Puyallup team for earning the IHG Torchbearer Award. This is a prestigious recognition that goes to teams that attain outstanding Guest Love scores.
 
“It is such an honor to have your hotel be recognized this year by IHG for your positive contribution and in representing our brand through your positive guest service performance. Truly Outstanding!”
- Jonathan Nelson
(Manager - Oregon/Washington)
Download:

Courtyard's Spirit to Serve

8/2016

Marriott corporate requested to have an above property meeting (owners and management groups) at our Courtyard by Marriott Tacoma Downtown. Following lunch they performed a "Spirit to Serve" event. This event consisted of putting together donated items and placing them into bags to deliver to a local community group. The gift bags consisted of toiletries, amenities and a toy which was presented to the Mary Bridge MultiCare Treehouse building.

The Tree House is a facility where immediate family members of patients can stay to be close to the hospital. In many cases the families may stay for reduced fees or even free, depending on their financial situations. Since they don't provide hotel type amenities, these gift bags go toward helping out those who are staying at the facility. It is great that Marriott supports the local communities, hospitals and businesses when they come and have meetings in the area.

Hollander Hospitality Welcomes New Corporate Director of Sales & Marketing

7/1/16

With the recent addition of the Holiday Inn Everett, it was decided an appropriate time to create a new position within the Hollander Investments corporate team titled Corporate Director of Sales & Marketing. We are pleased to announce that Eno Spina-Denson has accepted the new role and will be joining the corporate team as of July 4th.

Eno joined the company in 2012 as the Director of Sales Crowne Plaza Portland and is currently the Lead Director of Sales and Marketing for Hollander Investments working out of the Crowne Plaza in Portland.
Eno began her career with Residence Inn and Courtyard holding various positions such as FOM and Sales Manager and was promoted to Director of Sales at the Courtyard Portland Lloyd Center in 2006. During her six years as DOS at the Courtyard, she was recognized for her leadership and was awarded Direct-Sales Leader of the Year from Marriott International for Select Service; Director of Sales of the Year from CSM Lodging; as well as Sales team of the Year for CSM Lodging. Eno has proven these same leadership qualities at the Crowne Plaza Portland and over the last 18 months as the Lead DOS for Hollander Investments.

As the Corporate Director of Sales & Marketing, Eno will work closely with General Managers and Directors of Sales to provide additional support for our sales organization. She will be responsible for overseeing the expansion of sales programs and creating consistent sales processes, as well as provide training to enhance the growth and development of our sales teams. Eno will be transitioning into her new role over the next several weeks while also hiring and training her replacement DOS in Portland. She will be working primarily from her home office while traveling to each individual property on a consistent basis.

We are so excited for the leadership Eno will bring to this new position and eager to see how she will be able to help and support all of our sales teams in the future.
Please help us congratulate Eno on her new role!

Eno can be reached at eno@hollanderhospitality.com

Fairfield's Spirit to Serve

5/18/2016

Fairfield Inn & Suites participated in Marriott’s Spirit to Serve Day with a toy drive. The donated toys went to Open Hearth Ministries which is a local shelter program for homeless families in Puyallup.

Crowne Plaza Portland Participates in Lloyd District Trash Mob

4/22/2016

Team Members of our Crowne Plaza Portland Downtown participated in the Lloyd District Trash Mob. After a tasty pizza lunch, our group joined others from the community to help clean up the neighborhood; this included picking up old clothes, fast food containers, recyclables, cigarette butts and many other things. This Earth Day event allowed us to show the pride and commitment we have for our community by helping to keep our neighborhood clean and green, and to keep trash out of the waterways. Thank you to those that participated!

Courtyard by Marriott Tacoma Downtown Welcomes New General Manager

4/1/16

Please welcome Greg Willie to the team as the new General Manager at the Courtyard by Marriott Tacoma Downtown.

Greg has more than 25 years of experience in the Hospitality Industry primarily with the Marriott brand. Most recently Greg was the General Manager at the Salt Lake Courtyard Downtown for over 15 years.

He has had a successful career as the General Manager at the Provo Courtyard, Provo Residence Inn, Provo Holiday Inn Select and Salt Lake Marriott University Park. During his earlier career, he spent three years working as the Director of Room Operations at the Columbia River Doubletree Hotel. Prior to this he was with Marriott International for eight years in various Director Roles in the South, East, and West regions.

We are very excited to have Greg on board and hope that you will join us in congratulating him in his new role.

Greg can be reached at greg.willie@marriott.com

Fairfield Inn & Suites by Marriott Welcomes New General Manager

11/4/15

Please join us in congratulating Brooke Bourn who has accepted the position of General Manager at the Fairfield Inn & Suites in Puyallup.
Brooke was part of the opening team for the Courtyard by Marriott in Tacoma in 2005 as a Sales Manager. She continued in this role for 3 years before furthering her experience with both the Hotel Murano and the Tacoma Rainiers Baseball team. She returned to Hollander Investments in 2012 as a Senior Sales Manager. Brooke has 15 years of experience in the hospitality industry, including 9 years with Marriott Hotels.

Brooke graduated from Washington State University, summa cum laude, with a degree in Hotel Business Management. She is a member of the Professional Convention Management Association and a volunteer with University of Puget Sound. Congratulations to Brooke on her new position, which will officially begin on November 8th.

Brooke can be reached at Brooke.Bourn@Marriott.com

Courtyard by Marriott Welcomes New General Manager

10/28/15

We are pleased to announce that Chuck Valley has accepted the General Manager position at the Courtyard by Marriott in Tacoma. Chuck has been with Hollander Investments over 30 years. in that time, he has been instrumental in leading many Hollander properties as General Manager including the Fairfield Inn & Suites Puyallup, Best Western Premier Plaza in Puyallup, Courtyard by Marriott in Tacoma, and Best Western Heritage Inn in Bellingham. He also helped during the opening of both the Holiday Inn Express and the Crowne Plaza Portland.
 
Chuck is also a key leader of Kidstown International, a non-profit supporting over 40 orphanages in Romania, India and Nepal.
 
Chuck will continue to provide support to the Fairfield Inn & Suites until the position of General Manager is filled.
 
Chuck can be reached at chuck.valley@marriott.com

Hollander Welcomes New Project Manager

5/10/2015

Please join us in congratulating Mike Irish on his new position as Project Manager with the Hollander Investments Project Team.

Mike has been with Hollander Investments for 11 years. He started as a Carpenter during the renovation of the Crowne Plaza Portland Hotel and then was hired as the Director of Engineering for the Holiday Inn Express and Best Western Hotel in Puyallup WA. In 2005, he became the Director of Engineering at the Courtyard and later added the housekeeping department to his areas of responsibility. He was promoted to Regional Chief Engineer for Hollander Investments in 2011 and later held the position of Chief Engineer at the Fairfield Inn & Suites Puyallup.

Most recently Mike has been the Chief Engineer at the Best Western Premier Plaza Hotel in Puyallup, WA. Mike’s new role as a Project Manager for Hollander Investments will make use of his ability to handle many projects at multiple sites for the company as renovation and improvement projects are implemented.

Mike can be reached at mirish@hollanderhospitality.com

Fairfield Inn & Suites 2016 Employee of the Year

Seah Luchsinger

Sean has been with Hollander since 2011, holding the role of Houseperson. Sean is a great asset to our team and is very deserving of this award! Congratulations Sean!

Courtyard by Marriott 2016 Employee of the Year

Galina Gedz

For 2016, the Employee of the Year at Courtyard was awarded to Galina Gedz who works in Guest Services for both the Bistro and Front Desk. The recipient is chosen from the employees who won “Employee of the Quarter” throughout 2016. It was a tough decision, as all four associates are outstanding. Congratulations Galina!

Holiday Inn Express 2016 Employee of the Year

Tiara Rivers
Tiara has worked for Hollander Investments since 2001. She began her career with us in the Housekeeping Department working as a Room Attendant, Runner and Laundry Attendant. In 2003 she moved to the Front Desk and stayed there for 9 years until moving into the Breakfast Host position in 2012. In 2014, she returned to the desk and was recently promoted to the Guest Service Supervisor position. Tiara has been a pillar at Holiday Inn for the past 15 years, and many of our guests recognize and praise her excellent follow through and customer service skills. We are extremely lucky to have Tiara has a key member of our team!

Humanitarian Trip by Portland HR Generalist

Message from Mardine Mao:
 
“I just returned from a three week trip to Cambodia called [CACO/GLEF] Humanitarian Tour Vacation with a Purpose with a group of 21 Americans. The first two weeks was spent with the tour group visiting schools, participating in the grand opening of a new school, ground breaking ceremony of a future school, visiting other schools that we had built in previous years and visiting other non-profit organizations. These schools are funded by the local non-profit organization called Golden Leaf Education Foundation here in Portland. We do an annual fundraiser each year, and for the past five years, we have been able to raise enough funds to build three schools with another one on the way. It was heartwarming and wonderful to see the great big smile on the children’s faces who are so hungry for education, but many lack the opportunity. Thank you to the many donors and supporters that contributed to this success, including the Crowne Plaza hotel, who have donated items for the auction gala each year. At each school we visited we donated bicycles, school supplies and ice creams for a cool treat to thousands of students. 

At one of the schools, we had the opportunity to donate hundreds of wine bottle bags from IHG. Our group cut out the pockets so it would not be too heavy in the suitcase, filled the bag with medicines and donated them to the elders in the villages. This may be something we take for granted here in America and use only once, but to them it’s like a Coach or better yet a Gucci bag that will be put to good use. It was great to see the smiles. Crowne Plaza was also present at one of the non-profit organizations that we visited, called Building Bridges for Children (BBC). We had the pleasure of distributing our Crowne Plaza T-shirts to the BBC youth club. These students come to BBC to learn English and other after school enrichment skills, such as computer and leadership skills.”
 
Mardine Mao is the Human Resources Generalist for the Crowne Plaza Portland Downtown and is one the founding board members for GLEF (Golden Leaf Education Foundation) and has been volunteering with CACO (Cambodian-American Community of Oregon) for the last 20 years. These organizations work together to be able to donated necessary items such as bicycles, school supplies, rice, medicines, tooth brushes/paste and other needed supplies, along with working to “unite, preserve and empower” volunteerism and the culture and traditions of Cambodia.
 
This is Mardine’s third trip with this group and she says she “feel[s] honored and privileged to have little skills and knowledge to help both organizations”.
 
Mardine also volunteers with the Cambodian, Lao and Thai New Year in the Park, and Cambodian Dance Troupe of Oregon to organize the Cambodian New Year celebration together on her spare time.
 

Hollander Welcomes New Lead Director of Sales

Crowne Plaza Portland Downtown Director of Sales and Marketing Promoted to Lead Director of Sales for Hollander Investments

Hollander Investments is pleased to announce that Eno Spina-Denson has accepted a new role as Lead Director of Sales for Hollander Investments.  Eno joined the company in 2012 and is currently the Director of Sales and Marketing at the Crowne Plaza in Portland.  She will retain this role, but will take on the responsibilities of the new position.

Eno began her career with Residence Inn and Courtyard holding various positions such as FOM and Sales Manager and was promoted to Director of Sales at the Courtyard Portland Lloyd Center in 2006.  During her six years as DOS at the Courtyard, she was recognized for her leadership and was awarded Direct-Sales Leader the Year from Marriott International for Select Service; Director of Sales of the Year from CSM Lodging; as well as Sales team of the Year for CSM Lodging.  Eno has proven these same leadership qualities at the Crowne Plaza Portland and has developed a strong sales team that provides a superior customer experience while increasing RevPar above market growth. 

As the Lead Director of Sales, Eno will work closely with General Managers and Directors of Sales to provide additional support for our sales organization.   She will assist in the expansion of sales programs and processes, as well as provide training to enhance the growth and development of our sales teams.  

Please help us congratulate Eno on her new role! 

Eno can be reached:
Email: espina-denson@cpportland.com
Phone: (503) 542.4265

Partner of the Week - Fairfield Inn & Suites

Posted By: Tacoma/Pierce County Habitat for Humanity
Congratulations to the Fairfield Inn & Suites for their hard work which lead up to becoming Tacoma/Pierce County Habitat for Humanity's partner of the week!

The Fairfield team recently volunteered with Habitat for Humanity to paint the exterior of one of their own associate's home, which was a truly special event for all involved. 

More information can be found on Tacoma/Pierce County Habitat for Humanity's blog in the link below. 

BEST WESTERN PREMIER Plaza's Green Commitment

Congratulations to the BEST WESTERN PREMIER Plaza Hotel & Conference Center on their recognition for green practices and overall service and quality. 

Holiday Inn Express & Suites Puyallup Welcomes New General Manager

Hollander Investments welcomes Alissa DeLong as the new General Manager at the Holiday Inn Express in Puyallup.

Alissa has been with a member of the company for 13 years, most recently as the Guest Services Manager at the Best Western Premier Plaza. She has previous experience as the Guest Service Supervisor at the Holiday Inn Express, as well as the Sales & Conference Coordinator, Banquet & Event Manager and the Sales Manager at the Best Western Premier Plaza.
Her years of service and dedication to Hollander Investments are truly appreciated. Please join us in congratulating her on her new role.

Alissa can be reached at adelong@hiepuyallup.com
Web Address: http://www.ihg.com/holidayinnexpress/hotels/us/en/puyallup/pulwa/hoteldetail